Services Overview
In addition to our enterprise software, IT3 offers world class service that focuses on meeting your current and future needs. Our implementation, training, consulting, and support services can provide you with the help you need to get the most from your IT3 Workspace solution. And, when your business requirements change, we can help to make sure that your systems grow with your business.
Since we rely on our direct sales force and partners to sell our solutions, your representative gets to know you and your business to deliver the products and services that fit your goals and budget. IT3 complements the services of your representative to offer the best of both worlds – a highly trained partner in your area who understands your unique business needs, and the innovative services provided by IT3.
Consulting
Our consulting team will work with you before, during and after you have gone live, to ensure that you get the benefits you want. Additionally, your representative has the ability bring in extra resources from IT3 to gain a larger pool of implementation expertise. Whether this means worldwide implementation, technology consulting, or day-to-day consulting, our team is committed to your success.
Support
IT3 maintains your systems with timely, accurate, professional support at one of four service levels. Our Support and Assistance Center offers you knowledge bases, self-service help, alerts and notifications, discussion forums, software updates, knowledgeable support professionals, and account management.
Training
Training is essential in gaining the competencies necessary to become proficient and comfortable using your IT3 Workspace solution to its fullest potential. IT3 gets you there with a variety of training options including courses at our facility, training at your site, or by using the latest alternative educational methodologies. You can continue to build efficiency throughout the life of your solution with training opportunities from IT3 or your representative.
|
|
|